General
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website here
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team here as soon as possible. We'll do our best to accommodate your request.
Coffee
What is the difference between espresso & filter roast?
The difference between espresso roast and filter roast lies in their intended brewing methods and flavour profiles. Espresso roast is typically darker and more finely ground, suited for the intense pressure and rapid extraction of espresso machines, resulting in a bold and concentrated flavour profile. In contrast, filter roast is lighter and coarser, tailored for slower drip or immersion methods, yielding a more nuanced and delicate taste experience.
What does dose, yield & time mean?
These fields outlines the parameters for making a shot of espresso.
- DOSE: Refers to the amount of coffee grounds used. This ensures a sufficient amount of coffee for extraction.
- YIELD: Refers to the amount of espresso produced. This is the liquid espresso that is extracted from the coffee grounds.
- TIME: Refers to the duration of the extraction process. This timeframe ensures that the espresso is extracted efficiently, balancing the flavours and achieving the desired strength without over-extraction.